3312 Exam Dumps

Avaya 3312 Dumps - Avaya Aura® Contact Center Administration Exam PDF Sample Questions

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Exam Code:
3312
Exam Name:
Avaya Aura® Contact Center Administration Exam
66 Questions
Last Update Date : 04 September, 2024
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Realexamdumps Providing most updated ACSS-3300 Question Answers. Here are a few exams:

3313 Actual Test

Sample Questions

Realexamdumps Providing most updated ACSS-3300 Question Answers. Here are a few sample questions:

Avaya 3312 Sample Question 1

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management supervisor in a SIP environment?

Which field is mandatory for a Contact Center Management supervisor in a SIP environment?


Options:

A. Password
B. Language
C. Skillset
D. Login ID
E. Call Presentation Class

Answer: E

Avaya 3312 Sample Question 2

A customer with Avaya Aura® Contact Center (AACC) has five calls waiting in queue for the Customer Service Skillset. An agent becomes available to answer the calls.

Which call will be presented to the agent?


Options:

A. the call that has been in the system the longest
B. the call that has been in queue the longest
C. the call with the highest priorityin the script
D. the call for which the agent has the highest priority

Answer: B

Avaya 3312 Sample Question 3

A customer with Avaya Aura® Contact Center (AACC) needs to create a new Contact Center Management agent.

Which three features can be assigned to a Contact Center Management agent? (Choose three.)


Options:

A. Skillsets.
B. Activity Code
C. Call Presentation Class
D. Control Directory Number (CDN)
E. Threshold Class

Answer: B, C, E

Avaya 3312 Sample Question 4

A customer with an Avaya Aura® Contact Center (AACC) in a SIP environment would like to create a script where the customer is prompted to enter their account number through the dial pad. The script would then play the account number back to the caller for confirmation.

Which block will be required?


Options:

A. Input
B. Treatment
C. IVR
D. Output

Answer: E

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