Genesys GCP-GC-ADM Dumps - Genesys Cloud Certified Professional - Contact Center Administration PDF Sample Questions

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Exam Code:
GCP-GC-ADM
Exam Name:
Genesys Cloud Certified Professional - Contact Center Administration
60 Questions
Last Update Date : 15 April, 2024
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Sample Questions

Realexamdumps Providing most updated GCP-GC Question Answers. Here are a few sample questions:

Genesys GCP-GC-ADM Sample Question 1

Select the categories of Prompts in Architect. (Choose two.)


Options:

A. User
B. Menu
C. Data
D. System

Answer: A, D Explanation: Reference: [Reference: https://help.mypurecloud.com/articles/call-prompts/, ]

Genesys GCP-GC-ADM Sample Question 2

Which of the Performance views shows real-time data with historical metrics to give you both short term and

long-term views?


Options:

A. Reports
B. Dashboards
C. Dynamic Views
D. All of the above

Answer: C Explanation: Reference: [Reference:, https://help.mypurecloud.com/articles/about-reports-views-and-dashboards/, ]

Genesys GCP-GC-ADM Sample Question 3

What statements are true regarding contact lists used for outbound campaigns? (Choose three.)


Options:

A. Contact lists must contain the home phone number and first and last name fields, at a minimum
B. Contact lists are read-only and cannot be updated by the agents
C. A contact list can have its own unique structure, including an arbitrary number of phone number types
D. Each campaign can have its own contact list, or contact lists can be shared among campaigns
E. To use the callable times feature, each phone number column must have a corresponding time zone column containing the zone name

Answer: C, D, E Explanation: Reference: [Reference: https://help.mypurecloud.com/articles/contact-lists-view/, ]

Genesys GCP-GC-ADM Sample Question 4

What additional functionality will your business have by setting up and using ACD Messaging in your contact center?


Options:

A. The ability to receive and route specific tweets to agents so that they can respond to those tweets
B. The ability to create and manage a Facebook page
C. The ability to have agents spontaneously post information about your business to Twitter, Facebook, and other social media outlets
D. The ability for customers to access their accounts via social media channels

Answer: E

Genesys GCP-GC-ADM Sample Question 5

What Genesys Cloud feature can you use to present details about a caller to the agent and allow the agent to update or collect information?


Options:

A. Dialog boxes
B. Scripts
C. Toast pop-ups
D. IVR prompts

Answer: B Explanation: Reference: [Reference: https://help.mypurecloud.com/articles/scripting-concepts/, ]

Genesys GCP-GC-ADM Sample Question 6

When Enable Calls is turned on for a Group, Genesys Cloud routes interactions to all members either sequentially or randomly.


Options:

A. True
B. False

Answer: B Explanation: Reference: [Reference:, , https://help.mypurecloud.com/articles/configure-a-group-phone-number/, ]


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