Genesys GCP-GC-REP Dumps - Genesys Cloud Certified Professional - Reporting and Analytics PDF Sample Questions

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Exam Code:
GCP-GC-REP
Exam Name:
Genesys Cloud Certified Professional - Reporting and Analytics
35 Questions
Last Update Date : 15 April, 2024
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Sample Questions

Realexamdumps Providing most updated GCP-GC Question Answers. Here are a few sample questions:

Genesys GCP-GC-REP Sample Question 1

What is the metric called for the average amount of time an interaction waits in queue before an agent answers it?


Options:

A. AHT
B. ASA
C. ACW
D. ATT

Answer: B Explanation: Reference: [Reference: https://help.mypurecloud.com/articles/queue-metrics-summary-report/, ]

Genesys GCP-GC-REP Sample Question 2

Which view helps the supervisors to determine performance issues with a specific skill in one or more queues?


Options:

A. Agents
B. Queues Activity
C. Skills Performance
D. Interactions

Answer: C Explanation: Reference: [Reference: https://help.mypurecloud.com/articles/skills-performance-view/, ]


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