ITIL-4-Foundation Exam Dumps
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Realexamdumps Providing most updated ITIL 4 Question Answers. Here are a few exams:
Sample Questions
Realexamdumps Providing most updated ITIL 4 Question Answers. Here are a few sample questions:
ITIL ITIL-4-Foundation Sample Question 1
Which statement about problems is CORRECT?
Options:
Answer: D Explanation: Reference: [Reference: https://www.bmc.com/blogs/itil-problem-management/, ]
ITIL ITIL-4-Foundation Sample Question 2
What is defined as any financially valuable component that can contribute to the delivery of a service?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 3
Which statement about emergency changes is CORRECT?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 4
Which is the BEST type of resource for investigating complex incidents?
Options:
Answer: C
ITIL ITIL-4-Foundation Sample Question 5
Which practice is responsible for moving new or changed components to live or other environments?
Options:
Answer: B Explanation: Reference: [Reference: https://www.sysaid.com/blog/entry/itil-4-practices-whats-new-and-changed, ]
ITIL ITIL-4-Foundation Sample Question 6
Identify the missing word in the following sentences. A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 7
Which two are considered part of the âorganizations and peopleâ dimension of service management? 1.Systems of authority 2.Culture 3.Relationships between organizations 4.Workflows
Options:
Answer: B
ITIL ITIL-4-Foundation Sample Question 8
Which TWO of the following are considerations of change enablement? 1. Managing the people aspects of change 2. Ensuring that organizational transformations are successful 3. Maximizing the number of successful service changes 4. Ensuring that changes are properly assessed
Options:
Answer: B
ITIL ITIL-4-Foundation Sample Question 9
Which is the addition, modification or removal of anything that could have an effect on services?
Options:
Answer: B
ITIL ITIL-4-Foundation Sample Question 10
Which value chain activity ensures that ongoing service activity meets user expectations?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 11
Which service level metrics are BEST for measuring user experience?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 12
Which is an activity of âproblem identificationâ?
Options:
Answer: B
ITIL ITIL-4-Foundation Sample Question 13
Which activity is part of the âcontinual improvement practice?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 14
Which is part of service provision?
Options:
Answer: B
ITIL ITIL-4-Foundation Sample Question 15
How should automation be implemented?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 16
What is a recommendation of the âfocus on valueâ guiding principle?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 17
What are âengageâ, âplanâ and âimproveâ examples of?
Options:
Answer: B
ITIL ITIL-4-Foundation Sample Question 18
Which dimension includes a workflow management system?
Options:
Answer: B
ITIL ITIL-4-Foundation Sample Question 19
Which practice has a purpose that includes ensuring that risks have been properly assessed?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 20
A major incident has been closed, but there is a risk that it might happen again. How should this be logged and managed?
Options:
Answer: C
ITIL ITIL-4-Foundation Sample Question 21
Which practices are typically involved in the implementation of a problem resolution? 1. Continual improvement 2. Service request management 3. Service level management 4. Change control
Options:
Answer: C
ITIL ITIL-4-Foundation Sample Question 22
Which is included in the purpose of the âdesign and transitionâ value chain activity?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 23
Which practice provides a single point of contact for users?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 24
Which practice updates information relating to symptoms and business impact?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 25
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 26
In which TWO situations should the ITIL guiding principles be considered? 1. In every initiative 2. In relationships with all stakeholders 3. Only in specific initiatives where the principle is relevant 4. Only in specific stakeholder relationships where the principle is relevant
Options:
Answer: B
ITIL ITIL-4-Foundation Sample Question 27
Which practice requires that staff demonstrate excellent customer service skills, such as empathy and emotional intelligence?
Options:
Answer: C
ITIL ITIL-4-Foundation Sample Question 28
Which statement about service desks is CORRECT?
Options:
Answer: B
ITIL ITIL-4-Foundation Sample Question 29
What is described by the service value system?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 30
Identify the missing word in the following sentence. The purpose of the supplier management practice is to ensure that the organizationâs suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 31
Which statement about metrics is CORRECT?
Options:
Answer: C
ITIL ITIL-4-Foundation Sample Question 32
Which practice would help a user gain access to an application that they need to use?
Options:
Answer: C
ITIL ITIL-4-Foundation Sample Question 33
What is a problem?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 34
Which guiding principle helps to ensure that each improvement effort has more focus and is easier to maintain?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 35
Which two practices use workarounds?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 36
Which guiding principle recommends organizing work into smaller, manageable sections that can be executed and completed in a timely manner?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 37
Which statement about the âcontinual improvementâ practice is CORRECT?
Options:
Answer: B Explanation: Reference: [Reference: https://www.bmc.com/blogs/itil-continual-improvement/, ]
ITIL ITIL-4-Foundation Sample Question 38
What should a release policy include?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 39
Which is intended to help an organization adopt and adapt ITIL guidance?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 40
Which stage of the service lifecycle has the purpose of looking for ways to improve process efficiency and cost effectiveness?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 41
Which ITIL practice recommends performing service reviews to ensure that services continue to meet the needs of the organization?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 42
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 43
Which value chain activity communicates the current status of all four dimensions of service management?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 44
Which statement BEST describes the value of service strategy to the business?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 45
Which of the following should IT service continuity strategy be based on? 1. Design of the service metrics 2. Business continuity strategy 3. Business impact analysis (BIA) 4. Risk assessment
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 46
What happens if a workaround becomes the permanent way of dealing with a problem that cannot be resolved cost-effectively?
Options:
Answer: C
ITIL ITIL-4-Foundation Sample Question 47
What is defined as a change of state that has significate for the management of an IT service?
Options:
Answer: B
ITIL ITIL-4-Foundation Sample Question 48
Which are phases of the release and deployment process? 1. Release build and test 2. Review and close 3. Categorize and record 4. Change authorization and schedule
Options:
Answer: B
ITIL ITIL-4-Foundation Sample Question 49
Which role approves the cost of services?
Options:
Answer: D
ITIL ITIL-4-Foundation Sample Question 50
Which statement about the âfour Psâ of service design is CORRECT?
Options:
Answer: B Explanation: Explanation: D18912E1457D5D1DDCBD40AB3BF70D5E
ITIL ITIL-4-Foundation Sample Question 51
Which is an example of improving service utility using service management automation?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 52
Which two statements about the guiding principles are CORRECT? 1.The guiding principles support continual improvement 2.Each guiding principle applies to a selection of the available stakeholder groups 3.Organizations should decide which one of the guiding principles is relevant to them 4.Organizations should consider how the guiding principles interact with each other
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 53
Which dimension of service management considers how activities are coordinated?
Options:
Answer: E
ITIL ITIL-4-Foundation Sample Question 54
Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?
Options:
Answer: B