Microsoft MB-230 Dumps - Microsoft Dynamics 365 for Customer Service PDF Sample Questions

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Exam Code:
MB-230
Exam Name:
Microsoft Dynamics 365 for Customer Service
283 Questions
Last Update Date : 21 May, 2024
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MB-230 Complete Exam Detail:

Detail Information
Total Time 180 minutes
Exam Fee $165 USD
Passing Marks 700 out of 1000
Available Languages English, Japanese, Chinese (Simplified), Korean
Exam Topics
  • Implement Dynamics 365 Marketing
  • Manage Finance and Sales
  • Implement Dynamics 365 Customer Service
  • Work with Connected Field Service
  • Deploy and Manage Dynamics 365
  • Work with Universal Resource Scheduling
  • Implement AI for Customer Service
  • Implement Dynamics 365 Customer Insights

Microsoft Dynamics 365 for Customer Service Complete Exam Topics Breakdown:

Topic Description
Implement Dynamics 365 Marketing Configure and manage marketing email messages, campaigns, and customer journeys in Dynamics 365 Marketing.
Manage Finance and Sales Configure and manage sales, product catalogs, and order processing in Dynamics 365.
Implement Dynamics 365 Customer Service Configure and manage cases, knowledge base, queues, and SLAs in Dynamics 365 Customer Service.
Work with Connected Field Service Configure and manage connected field service scenarios, including IoT, remote assist, and mixed reality.
Deploy and Manage Dynamics 365 Plan, deploy, and manage Dynamics 365 instances, environments, and updates.
Work with Universal Resource Scheduling Configure and manage scheduling of resources, such as people, equipment, and locations, in Dynamics 365.
Implement AI for Customer Service Configure and use AI capabilities, such as virtual agents and sentiment analysis, in Dynamics 365 Customer Service.
Implement Dynamics 365 Customer Insights Configure and use Dynamics 365 Customer Insights for customer data analysis and insights generation.

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