Microsoft MB-230 Dumps - Microsoft Dynamics 365 for Customer Service PDF Sample Questions

Name: MB-230
Brand: RealExamDumps
SKU: MB-230
Rating: 4.6 (3472 reviews)

Exam Code:

MB-230

Exam Name:

Microsoft Dynamics 365 for Customer Service

297 Questions

Last Update Date : 13 September, 2024

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MB-230 Complete Exam Detail:

Detail	Information
Total Time	180 minutes
Exam Fee	$165 USD
Passing Marks	700 out of 1000
Available Languages	English, Japanese, Chinese (Simplified), Korean
Exam Topics	Implement Dynamics 365 Marketing Manage Finance and Sales Implement Dynamics 365 Customer Service Work with Connected Field Service Deploy and Manage Dynamics 365 Work with Universal Resource Scheduling Implement AI for Customer Service Implement Dynamics 365 Customer Insights

Microsoft Dynamics 365 for Customer Service Complete Exam Topics Breakdown:

Topic	Description
Implement Dynamics 365 Marketing	Configure and manage marketing email messages, campaigns, and customer journeys in Dynamics 365 Marketing.
Manage Finance and Sales	Configure and manage sales, product catalogs, and order processing in Dynamics 365.
Implement Dynamics 365 Customer Service	Configure and manage cases, knowledge base, queues, and SLAs in Dynamics 365 Customer Service.
Work with Connected Field Service	Configure and manage connected field service scenarios, including IoT, remote assist, and mixed reality.
Deploy and Manage Dynamics 365	Plan, deploy, and manage Dynamics 365 instances, environments, and updates.
Work with Universal Resource Scheduling	Configure and manage scheduling of resources, such as people, equipment, and locations, in Dynamics 365.
Implement AI for Customer Service	Configure and use AI capabilities, such as virtual agents and sentiment analysis, in Dynamics 365 Customer Service.
Implement Dynamics 365 Customer Insights	Configure and use Dynamics 365 Customer Insights for customer data analysis and insights generation.

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